Terms & Conditions for In Practice Sessions

Plum Street Consulting

Last Updated: November 12, 2025

1. Services Provided

In Practice Sessions are one-on-one, 60-minute virtual consultation sessions designed to provide just-in-time, strengths-based support for human services professionals. These sessions are confidential conversations focused on exploring challenges, problem-solving collaboratively, and identifying next steps.

In Practice Sessions ARE:

• Consultation and thinking partnership
• Collaborative problem-solving support
• Strengths-based exploration of professional challenges

In Practice Sessions are NOT:

• Therapy or mental health counseling
• Clinical supervision (unless otherwise specified and credentialed)
• Legal advice
• A substitute for required professional supervision mandated by licensing boards or employers
• Emergency services

2. Booking & Scheduling

• Sessions are booked through the online booking system at https://calendar.app.google/cdPrtYWHL7m7G6VD6
• Sessions are available on a first-come, first-served basis
• All sessions are conducted virtually via Zoom
• Sessions are one-on-one only - no group sessions or third parties may attend without prior written agreement
• You will receive a confirmation email with the Zoom link upon booking

For Organizational Packages:

Individual staff members will schedule their own sessions directly through the booking system OR through a personalized link provided to the organization, unless different arrangements have been made between Plum Street Consulting and the organization.

3. Payment Terms

Individual Sessions:

• Payment is due in full at the time of booking
• Accepted payment methods: Credit card via Wave
• Prices are as follows:
  • Single session: $150
  • 3-session package: $400

Organizational Packages:

• Payment is due via invoice within 15 days of purchase
• Accepted payment method: Invoice
• Packages include:
  • 10 sessions: $1,300
  • 25 sessions: $3,000
• Sessions may be used by different staff members within the purchasing organization
• Individual staff members will schedule their own sessions through the standard booking link OR through a personalized link provided to the organization, unless different arrangements have been made with the organization
• Organizational packages expire 12 months from date of purchase
• Unused sessions are non-refundable and non-transferable

All prices are in USD and are subject to change with 30 days notice.

4. Cancellation & Rescheduling Policy

By Client:

• Sessions may be rescheduled with at least 24 hours advance notice at no charge
• Cancellations or rescheduling requests with less than 24 hours notice will result in forfeiture of that session
• No-shows (failure to appear for scheduled session) will result in forfeiture of that session
• To reschedule, contact [email protected] or use the booking system

By Plum Street Consulting:

• If I need to cancel or reschedule, I will provide at least 48 hours notice whenever possible
• In case of emergency cancellation by me, you will receive:
  • Priority rescheduling, OR
  • Full refund for that session

5. Refund Policy

• Single sessions: Non-refundable once booked, but may be rescheduled with 24+ hours notice
• Packages: Non-refundable after first session is used
• Unused packages: May be refunded at 50% value if no sessions have been used, within 30 days of purchase
• Exception: Full refund provided if Plum Street Consulting cancels and cannot reschedule within a reasonable timeframe

6. Confidentiality

All In Practice Sessions are confidential. Information shared during sessions will not be disclosed to others without your written consent, except in the following circumstances required by law:

• Suspected abuse or neglect of a child, elder, or dependent adult
• Reasonable suspicion of immediate danger to self or others
• Court order or subpoena

Use of Anonymized Information:

• I may use anonymized examples and general themes from sessions for educational purposes, marketing materials, or professional development
• No identifying information will be shared
• If you prefer your session content not be used even in anonymized form, please notify me in writing

7. Recording & AI Use Policy

• Sessions will not be recorded unless both parties explicitly agree in advance
• AI tools (such as transcription or note-taking assistants) will only be used if both parties agree in advance
• Either party may request that no recording or AI tools be used
• Any recordings made with mutual consent remain confidential and subject to the same confidentiality terms outlined above

8. Professional Boundaries

• Sessions are professional consultations only
• No dual relationships: clients may not be personal friends, family members, or employees of Plum Street Consulting
• Communication outside of scheduled sessions should be limited to scheduling and brief clarifying questions via email
• Extended email consultations are not included in the session fee

9. Technology Requirements & Responsibilities

You are responsible for:

• Having reliable internet connection
• Having a device with camera and microphone capabilities
• Having a private, confidential space for your session
• Testing your technology before the session

I am not responsible for:

• Technology failures on your end
• Lost session time due to your technology issues
• Sessions interrupted by your lack of privacy

If technology issues on my end disrupt the session significantly, I will offer to reschedule or provide a partial refund at my discretion.

10. Session Format & Expectations

• Sessions are one-on-one only between you and the consultant
• Sessions are 60 minutes in length
• Please arrive on time; late arrival will not extend the session beyond the scheduled end time
• You are expected to come prepared to discuss your situation/challenge
• I will take brief notes during sessions for my reference only (not part of any formal record)

11. Limitations & Disclaimer

In Practice Sessions are consultative in nature and based on:

• Collaborative exploration
• Strengths-based frameworks
• Professional experience and knowledge

They do not constitute:

• Professional liability coverage for your decisions
• Guaranteed outcomes or results
• Legal, medical, or clinical advice

You are responsible for:

• Your own professional decisions and actions
• Consulting with appropriate supervisors, legal counsel, or other experts as needed
• Following your organization's policies and procedures
• Meeting any licensing or regulatory requirements for your profession

12. Liability

Plum Street Consulting and its owner are not liable for:

• Decisions you make based on session content
• Outcomes with clients, staff, or organizations
• Any damages, claims, or losses arising from your use of ideas discussed in sessions

By booking a session, you agree to hold harmless Plum Street Consulting from any claims arising from your professional practice.

13. Organizational Package Terms

For organizations purchasing session packages:

• The organization designates a point person for managing the package
• The organization determines which staff members may use sessions
• Individual staff members schedule their own sessions through the standard booking link OR through a personalized link provided to the organization, unless different arrangements have been made between the organization and Plum Street Consulting
• Each session remains confidential to the individual participant (content not shared with employer unless participant chooses to do so)
• Packages expire 12 months from purchase date
• Organizations will receive quarterly usage reports (number of sessions used, not content)

14. Right to Refuse Service

Plum Street Consulting reserves the right to:

• Decline to work with any individual or organization
• Terminate the consulting relationship at any time if boundaries are violated, payment issues arise, or the relationship becomes untenable
• Refer you to other resources if your needs fall outside the scope of In Practice Sessions

15. Changes to Terms

These terms may be updated periodically. Changes will be posted at plumstreet.thinkific.com and will take effect 30 days after posting. Continued use of services after changes constitute acceptance of new terms.

16. Governing Law

These terms are governed by the laws of Pennsylvania. Any disputes will be resolved in Lancaster, PA courts.

17. Agreement

By booking an In Practice Session, you acknowledge that you have read, understood, and agree to these Terms & Conditions.